COVID-19
We are open as normal for all online orders and now offering a click and collect service from our shop Magpie Jewellers in Horley Surrey. All collection orders can be arranged within 2 days with a collection slot arranged by phone.
for any queries please feel free to call us on 07962 001558 or 01293 786033.
FAQs
Returns Policy
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Shipping
Thank you for visiting and shopping at Abella jewellery. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.